RETURNS AND REFUNDS/CREDITS
We will always respect your statutory rights as a consumer.
Below you will find our Returns and Refunds/Credits Policy which we want to be good and fair.
We want to treat you as we would want to be treated!
Please contact us for any queries and we will try to come to an amicable agreement with you without recourse to the 'small print'.
OUR GENERAL PRINCIPLES
Changed your mind / unwanted items.
Sometimes we make mistakes when ordering things or for a whole load of reasons we change our mind.
Don’t worry! The Sheep Shop is pleased to offer a 14 day no-quibble money back guarantee!
Just return your purchase(s) to us within 14 days of receiving your order for a complete refund of all item costs.
Please ensure that the item(s) are returned to The Sheep Shop in their original condition with all tags attached and still in their original packaging.
Any items that have been used, washed, soiled or damaged in any way will be excluded from this offer.
For hygiene reasons earrings are excluded from this offer.
Personalised items can only be returned if there are errors made in the personalisation.
Damaged / Incorrect Items
Sadly, sometimes things get broken in transit and we make the odd mistake when sending!
If this happens please contact us via the contact form or on 01437-766844 before you send the items back.
We will try to make the process as painless as possible for you.
The Small Print
All orders for goods or services accepted by Wilsons of Treffgarne t/a The Sheep Shop are accepted subject to the following Returns and Refunds/Credits Policy, which shall form part and govern the contract of sale.
All purchases made via our Online Store are subject to the UK Distance Selling Regulations.
Under the Consumer Protection (Distance Selling) Regulations 2000:
You have the right to cancel your order and receive a full refund with no financial penalty for any item or services.
Goods not required or ordered in error by the Buyer must be returned within 14 days of receipt, in original packaging and in a re-saleable condition, or request to be cancelled before the order has been fully processed.
For the purpose of cancellation our contact details are providedon this website.
If you exercise your Statutory Right to Cancel your order, you must return to us at your expense the item or items that you wish to return.
Returned Goods Not covered by Distance Selling Regulations
Wilsons of Treffgarne t/a The Sheep Shop will not accept goods for credit or refund unless such return has been authorised by us, and the goods are received by us in stock condition, with original packaging.
The Buyer shall, unless otherwise stated, or, if goods are being returned under the Distance Selling Regulations, be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Wilsons of Treffgarne t/a The Sheep Shop for refund or credit.
The goods shall be at the risk of the purchaser until receipt by us. The onus of proof of safe delivery shall rest with the Buyer.
Wilsons of Treffgarne t/a The Sheep Shop will refund postal expenses on returns of faulty or incorrectly supplied goods only.
No refund or credit will be made for goods until they have been received by Wilsons of Treffgarne t/a The Sheep Shop with original packaging
No return of goods delivered will be accepted we have a valid proof of purchase from the Buyer.
We must request that the original delivery note or invoice is quoted.
No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies Wilsons of Treffgarne t/a The Sheep Shop in writing (via post or e mail) within 30 days of purchase giving as much information as possible.
In all other circumstances, the prior agreement of Wilsons of Treffgarne t/a The Sheep Shop must be received by the Buyer to his/her return of goods.
No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note unless Wilsons of Treffgarne t/a The Sheep Shop is notified in writing by the purchaser within 30 days of purchase. The onus is on the purchaser to prove any shortages.